Refund Policy

Introduction

Air Service Provider LLC provides information and practical guidance related to air travel through this website. In most cases the content is available free of charge and no payment is required to read the materials. This Refund Policy explains the limited situations in which a payment may occur and how refund requests are handled. By using any paid feature or service offered through the site you agree to the terms set out below.

Scope of Paid Services

All website content can currently be accessed without payment, and Air Service Provider LLC does not sell tickets, lounge access, transfers, support services or any other products through the website. If optional paid features are introduced in the future, any such offer will show the price and the exact conditions before you complete the transaction. Free informational materials are never subject to refund rules because no charge is applied.

Eligibility for a Refund

A refund may be considered when a paid service cannot be delivered as described due to an error on our side or when the service is cancelled by us before it begins. If you cancel a paid arrangement yourself within the time window stated at the time of purchase, a full or partial refund may be available depending on the specific conditions shown during checkout. Requests made after the stated cancellation window are normally not eligible. Refunds are not provided for change of mind once a service has been fully delivered or once the stated period has passed.

How to Request a Refund

To ask for a refund send a clear message to the email address listed at the end of this policy. Include the date of purchase, the email used for the transaction, a short description of the service, and the reason for the request. We review each case individually and reply within a reasonable time. Additional information or proof of payment may be requested to complete the review. Incomplete requests can delay the process.

Processing of Approved Refunds

When a refund is approved the amount is returned to the original payment method used for the purchase. Processing times depend on the payment provider and can take several business days after we issue the refund. We do not add extra fees for the refund itself, though your bank or card issuer may apply their own charges. You will receive a confirmation message once the refund has been initiated.

Non-Refundable Situations

Certain circumstances fall outside the refund rules. These include services that have already been used or fully provided, requests made after the cancellation deadline, and cases where incorrect information was supplied by the customer at the time of booking. Force majeure events that prevent delivery may be reviewed separately, yet a refund is not automatic in every such situation. The exact conditions shown at the moment of purchase always take priority.

Bookings made through the flight search tool

Tickets found through the flight search tool on this site are sold by airlines and travel agencies, not by Air Service Provider LLC. We do not receive or process payments for these tickets and cannot cancel, change or refund them. Any request for a refund, cancellation or change must be sent to the airline or agency with which the booking was made, according to its fare rules and policies.

Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our services or legal requirements. The current version will always be available on this page. Continued use of paid features after an update means you accept the revised terms. We recommend checking the policy before making any new purchase.

Contact Information

For questions about refunds or about a specific transaction please contact us.

Air Service Provider LLC
301 S Hills Village, Pittsburgh, PA 15241, US
Email: [email protected]
Phone: +1 412-854-0271

We aim to handle every request fairly and to provide a clear answer as quickly as practical.